Meet Lorna | Office Manager

With over 14 years of hands-on experience in the lettings industry, our Office Manager brings a wealth of knowledge and a calm, solutions-focused approach to every aspect of property management. Known for her exceptional communication skills, she acts as the vital link between tenants and landlords—building strong, respectful relationships that stand the test of time.

Her deep understanding of the lettings process, from compliance and contracts to maintenance and mediation, ensures that every client receives expert guidance and support. Whether resolving a complex issue or simply offering a friendly ear, she’s the go-to person for making things run smoothly.

If you're looking for someone who combines professionalism with genuine care, you've found her.

Some recent reviews

Following the sale of the above property to you I just want to thank you for dealing with the matter promptly and professionally. It has been a pleasure dealing with you.

This correspondence is with regard to the recent NLA Meeting I attended, at which you were a guest speaker discussing the intricacies of tenants receiving benefits, as well as information pertaining..."

Richard Jones is clearly a very knowledgeable, experienced, well connected and helpful person, and has helped me massively in beginning my journey into property investment. I would happily recommended..."

I just wanted to say a massive, massive thank you for everything you have done for me... being given the chance to start all over again is amazing... Ben and I are so relaxed in the new house and..."

I would like to thank you for the suggestions and advice you have given me this last couple of days re. the problem tenant I have, and what I should instruct my letting agent to say to the local..."

After a bad experience with another estate agent several years ago I had been trying to manage my nine properties myself. Two years ago I was introduced to Richard Jones by my architect. Richard..."

I have worked closely with those involved in IPS Estates for several years and they have been instrumental in helping shape the Benefits Service provided by Erewash Borough Council.

As an experienced investor and landlord it is very rare that I come across tenant problems I can’t deal with or are unsure how best to respond. Having had a situation recently where a tenant trashed..."

Thanks for your help with the purchase of my first investment property which we converted into flats. Your help and guidance was much appreciated as this has allowed me now to get my foot on the..."

I would like to take this opportunity, to say thank you for the invaluable support you have given me during this first full year of being a property investor. With your help I have managed to..."

Although I’d been investing in property for several years through buy to lets, I was at a loss on what to do next. As a qualified accountant I could see the potential of property but not what to do..."

Hi Richard, I have just read the article on the purchase of your family home and just had to email you to congratulate you on your perseverance, hard work and sheer determination. I have been a..."

Just wanted to say a big thanks again for your time yesterday. The afternoon that followed although reasonably busy was full of wonder and reflection. Plenty to go ahead with to research and read up..."

As a property developer and investor, we work with lots of estate agents but always enjoy working with IPS Estates due to their professionalism and service that they offer. IPS Estates always strive..."